What steps should be included in the grievance procedure?

Imagine that you are second-in-command at a police department or corrections facility. Management has learned that a majority of employees want to form a union. In hopes of avoiding unionization, a formalized grievance procedure to adjudicate complaints and grievances will be implemented. What steps should be included in the grievance procedure? What issues should be allowed to be settled by the grievance procedure? How will you ensure that the grievance procedure is fair and equitable for both employees and management?

(500 word minimum. Cite sources. no plagiarism)

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