The Department of Revenue wants to add more people to the unit that attempts to collect unpaid taxes through telephone contact. As a budget analyst, what questions would you ask after you receive and review the following request? Be specific, look at the data carefully.
Subject: Collection Telephone Pursuit
Currently there are 19 employees working on telephone pursuits on a full-time basis. Each employee can make an average of 25 to 40 phone calls per day. The amount collected by the 19 employees for the past year is $17,858,623. If we could add an automated phone system and increase our staff by 10 full-time employees, we could double the number of phone calls made and increase our collections by 59 percent, or $8,900,000.
2. City Library Performance Measures (2014-2017)
|Materials in collection||43,937||46,464||46,000||55,000|
|Hours open per week||56||56||56||50|
|Book budget per capita||$1.05||$1.10||$1.15||$1.40|
|Library materials circulated||187,481||188,203||188,050||167,365|
|Annual customer satisfaction survey- # of respondents||1,500||1,348||1,256||1,243|
Please refer to the above table and answer the following questions:
Ø 2 (a): What does the table tell us about performance of the city’s library?
Ø 2 (b): In your opinion, what kind of performance information is useful in this table?
Ø 2 (c): How could these performance measures be used in budget decisions?
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