What kind of performance information is useful in this table?

The Department of Revenue wants to add more people to the unit that attempts to collect unpaid taxes through telephone contact. As a budget analyst, what questions would you ask after you receive and review the following request? Be specific, look at the data carefully.

Subject: Collection Telephone Pursuit

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Currently there are 19 employees working on telephone pursuits on a full-time basis. Each employee can make an average of 25 to 40 phone calls per day. The amount collected by the 19 employees for the past year is $17,858,623. If we could add an automated phone system and increase our staff by 10 full-time employees, we could double the number of phone calls made and increase our collections by 59 percent, or $8,900,000.

 

 

2. City Library Performance Measures (2014-2017)

 

Performance Measures 2014 2015 2016 2017
Materials in collection 43,937 46,464 46,000 55,000
Borrowers registered 35,544 38,089 41,093 43,247
Hours open per week 56 56 56 50
Book budget per capita $1.05 $1.10 $1.15 $1.40
Library materials circulated 187,481 188,203 188,050 167,365
Patron visits 111,550 110,939 121,167 103,491
Annual customer satisfaction survey- # of respondents 1,500 1,348 1,256 1,243

 

 

Please refer to the above table and answer the following questions:

Ø 2 (a): What does the table tell us about performance of the city’s library?

Ø 2 (b): In your opinion, what kind of performance information is useful in this table?

Ø 2 (c): How could these performance measures be used in budget decisions?

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