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. Use the PC Part Picker for reference. Pay attention to the instruction.


Type of case they have. 3

Type of motherboard. 3

Amount of RAM… 3

Type of video card. 4

Type of processor. 4

Type of hard drive. 4

Type of monitor. 4

Type of power supply. 4

Components. 5

What troubleshooting procedures will you use?. 7

Procedures. 7

References. 9



PC’s R Us IT Department Training Manual

Case Scenario

You are working for PCs R Us, a company that provides computer technician support to various companies and home users. In your role as the lead technician for PCs R Us, you are charged with creating a training manual that future computer technicians could reference when providing customer support to their users. This training manual will encompass many different aspects of hardware devices for desktop and laptop PCs, printers.Also, how to troubleshoot issues with these devices.

In the first two parts of the training manual, you learned about microprocessors, RAM, motherboards, and hard drives and how important these components are to a customer’s desktop PC. For this part of the training manual, you will be rounding out your knowledge of components by learning how to make them all work together.

For the first part of this section of the training manual, in 2 ¬ 3 or more pages, provide a set of procedures for determining how to decide which components to upgrade for a customer’s PC. (How would you determine if and what parts need to be upgraded? Also, add why you feel the upgrade is necessary) When listing these set of procedures, think about the following:

Type of case they have






Type of motherboard




Amount of RAM




Type of video Type of video




Type of processor




Type of hard drive





Type of monitor




Type of power supply(remember to take the wattage need by each component when deciding if the power supply needs upgrading.)






For the second part of this section of the training manual, address the following scenario:

A customer wishes to upgrade their current PC, which they have had for at least 5 years but that has been extremely slow and non-responsive at times. On their current PC, they only check email and watch Netflix and occasionally store personal pictures and videos. They currently have the following components:

  • ATX PC case
  • MSI Motherboard with PCI, socket 939 and DDR RAM slots
  • 2 GB of RAM
  • AGP video card
  • Dual core, 4300 MHz CPU
  • 150 GB IDE hard drive
  • Unknown power supply
  • 24 inch CRT VGA monitor

The customer anticipates that, over the next few months, they will need to be able to use the PC for video editing for their new job, check email, and store large amounts of data. They have a budget of $1000. You are tasked with providing recommendations for the user based on their needs. In 2 ¬ 3 pages, provide recommendations to your customer on what components they should upgrade and why.

Then, provide a list of procedures on how you would install these components. Keep in mind that all upgraded components must work together. For this project, make use of the PC Part Picker website to identify appropriate components. Include pricing for each component you chose to upgrade and remember to stay within the customer’s budget.


  • Upgrade motherboard?
    • Why or why not?




  • Upgrade video card?
    • Why or why not?




  • Upgrade RAM?
    • Why or why not?




  • Upgrade CPU?
    • Why or why not?




  • Upgrade hard drive?
    • Why or why not?




  • Upgrade CDRW ROM?
    • Why or why not?




  • Upgrade monitor?
    • Why or why not?




  • New power supply necessary?
    • How did you choose this power supply?




    • Based on your answers above, what components will you be upgrading?




    • Will these work together?




    • Why do you feel that this is the best course for upgrading this PC?




What troubleshooting procedures will you use?




    • Provide a step-by-step list of how these components will be installed. Why did you choose to install the components in this way?




    • What safety procedures will you follow?
      • Why?









Author’s Last Name, First initial. Middle initial. (Year). Title of article. Journal Title, Volume Number(Issue number), Page numbers. Retrieved from http://URL for journal home page OR database permalink

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