How does Apple uses Social Media on Customer Services and Support?

From a social media perspective, how Apple uses Social Media on Customer Services and Support:

– describe how the social media is being used

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– what technologies are being utilized

– how business processes work

– how effective they are

Requirement:

  • Need to have an overall impression and recommendations for improvement if needed
  • Social media includes but not limit to: Twitter, LinkedIn, Facebook, YouTube, etc.…

At least 600 words.

APA format.

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