How do top companies improve the quality of their products and services?

Answer each question below in 200 words minimum.

Controls and managerial functions

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16.1 Why is control such an important managerial function

16.2 How do successful companies implement controls?

16.3 How can three techniques–balanced scorecard, strategy maps, and measurement management–help me establish standards and measure performance?

16.4 Financial performance is important to most organizations. What are the financial tools I need to know about?

16.5 How do top companies improve the quality of their products and services?

16.6 What are the keys to successful control, and what are the barriers to control success?

16.7 How do managers influence productivity?

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