Here is a fun activity for you all! This week we will be practicing our emailing skills and writing etiquette in order to help bolster your soft skills.
For this assignment, you will be the acting store manager. Write an email to your store associates explain customer behavioral styles and ways to mitigate conflicts with customers.
Your email should address a minimum of 5 tips to handle customer conflicts and include an introduction to the information you will provide.
You will need to research the proper way to format a business email. Do you need a header? A date? A salutation? This is where your research skills are put to the test!
Your email should cover:
2. Briefly describe behavioral styles to your stores and why they are important.
3. Address at minimum 5 tips to handle customer conflict – make sure at least 2 touch on behavioral style differences. (Research, research, research!)
• Include a cover page with your name – standard academic assignment cover page.
• APA style is required!
• Proper spelling and grammar are expected! Remember, this is a business oriented email so be appropriate and professional.
• Minimum 1,500 words, more is fine!
• Cover page and Reference page (word minimum is exclusive of the cover page and reference page)
• First person is okay to use in this assignment
• Proper spelling and grammar is required
RTMG200 – Assessment #3 Behavioral Styles
|RTMG200||Exemplary 4||Accomplished 3||Developing 2||Beginning 1|
|ILO-SK.A.2||Illustrates the field’s current terminology.||Student demonstrates sophisticated usage of current terminology in the field.||Student demonstrates proper usage of the field’s current terminology to the level expected in an Associate’s degree.||Student uses terminology of the field, but it may be out of date or used in a less than precise way.||Student demonstrates little familiarity with the terminology of the field or uses it improperly.|
|ILO-IS.A.5||Presents substantially error-free prose in both argumentative and narrative forms to general and specialized audiences. (Communication fluency)||Student presents error-free prose in argumentative and narrative forms to general and specialized audiences.||Student presents substantially error-free argumentative and narrative forms to general and specialized audiences.||Student presents argumentative and narrative forms to general and specialized audiences; there may be some errors that do not detract from the prose as a whole.||Student does not present prose in a clearly argumentative or narrative form or may not direct it to general or specialized audiences. Errors may detract from the prose as a whole.|
|A. Content||Describe behavioral styles to the store and why behavioral styles are important.||Student clearlydescribes behavioral styles and why behavioral styles are important, citing more than 2 examples
|Student explains behavioral styles and why behavioral styles are important, citing 2 examples.||Student discusses behavioral styles and why behavioral styles are important, but cites fewer than 2 examples.||Student attempts to explain behavioral styles and why behavioral styles are important, but does not accurately convey the information and/or does not provide examples.|
|Content||B. Address tips to handle customer conflict.||Student addresses tips on how to handle customer conflict, listing more than 5 tips with more than 2 tips focused on behavioral styles.||Student addresses tips on how to handle customer conflict, lists 5 tips with 2 tips focused on behavioral styles.||Student addresses tips on how to handle customer conflict, lists fewer than 5 tips with less than 2 tips focused on behavioral styles.||Student fails to addresses tips on how to handle customer conflict or does not provide examples.
|Paper||C. Format||Student properly formats assignment into a business email. Includes all proper elements: header, salutation, date, correct form of leave, and signature.||Student formats assignment into a business email, including at least 4 elements.||Student attempts to format assignment into a business email, includes fewer than 4 elements.||Student fails to format assignment into a business email or fails to use little to no elements.|
|Paper||C.2. All components of the paper are in order||Paper includes APA formatted cover page, APA formatted Reference page, fully developed Introduction paragraph, Body of content, and fully developed conclusion paragraph. Includes research, properly APA format.||Paper includes all components of the assignment, but with 2-3 errors (APA formatting of cover page and reference page), or Introduction or conclusion is lacking in content .APA errors.||Paper includes 4 or fewer components of the paper.Lacks APA formatting or sources are inadequate. In accurate use of direct quotes.||Paper is missing more than 3 key components of the paper. No research in paper or does not cite sources.|
|Format||D. Proper writing guidelines followed||Student’s paper is free from grammatical errors, writing errors.||Student’s paper is almost free from grammatical errors, writing errors, and contains only 2-3 errors throughout.||Student’s paper contains multiple grammatical errors, writing errors, and more than 3 errors throughout paper or overuse of informal language.||Student’s paper contains multiple grammatical errors, writing errors, and is more than 5 errors throughout. Overuse of grammatical errors.|
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